How to: Credit a booked invoice in 3PL Dynamics

As a logistics service provider, you have a lot on your mind. You mainly focus on optimally serving your customers by filling in their needs. This automatically means that you are training your personnel, continuously expanding your service portfolio and making your processes more efficient every day. In the issues of the day, it is likely that you – or your colleague from the financial department – send an invoice to the wrong customer. In that case you want to credit the booked invoice in 3PL Dynamics. But how? Use this walkthrough to get the correct invoice at the right customer as soon as possible.

Credit a booked invoice in 5 steps

If you want to credit a booked invoice, you want this to happen fast. You do not want to burden the incorrect recipient with a debit, while at the same time you want to receive your income for the delivered work. So this should not require a cumbersome procedure. Therefore you can credit the invoice and make sure that the correct customer receives it in just 5 steps. Below you can see the short walkthrough to credit a booked transport invoice.

1. Open the invoice and select an invoice line

2. Click on the menu “Line” and choose the option “Transport document” to open the order

Want to discover more useful finance tips? Since the update to Business Central, 3PL Dynamics got some extra finance tricks. That you did not discover them all at once, is quite logical of course. Therefore Mark recently published a blog about these new tricks. Take a look at them and master your solution even better.

3. Go, while in the order, to the tab “Income” and click in the menu on the button “credit/debit lines”: select the correct customer number

4.The result is that the original income line gets credited and the new income line is created for the right customer

5. As soon as you do your invoice run, you create two (debit) invoices, of which one is a negative amount

Please note that the debit and the ‘credit’ invoice (a debit invoice with a negative balance) are not automatically booked against each other. This is due to the fact that you do not create a real credit invoice. The advantage of only working with debit invoices, is that all invoices (debit and ‘credits’) are in the same clear overview.

Can you prevent incorrect invoices too? This blog mainly focuses on fixing a mistake you made. But what if we go back a few steps and try to prevent the error? Preventing beats solving any time. You can significantly reduce the error margin in your financial processes by obliging secondary check moments in the process itself. Only when the second reader confirms the invoice (and other related aspects), it gets sent. You do understand that this is a decision between the speed and the accuracy in your process. But this is entirely up to you.

Always make sure that the right customer receives the right invoice

With the walkthrough above, you do not need to panic if you send an incorrect invoice. In just a few steps you fixed your mistake and the invoice is sent to the right party. Would you like to know more about the financial possibilities of 3PL Dynamics? Please contact us and we will help you with your questions.