ERP

CRM for logistics suppliers

When you handle the logistics services for your customers, there is much more to it than just streamlining the processes. It is largely about the communication and the network that you have built up. Does it take too much time to record the interaction and rate agreements with customers and prospects? Does each colleague use their own way to register incidents and complaints? Are you irritated that it seems impossible to make the sales pipeline transparent? And does it feel like gambling to indicate what the impact is of a marketing activity?

Stop solely relying on your gut feeling, and support your decisions with data. Because Microsoft Dynamics has a CRM module that allows you to easily manage the interaction with customers and prospects. This way you can easily maintain personal contact with your customers and prospects through different channels, always have insight into your sales pipeline and real-time insight into the impact of marketing investments. For example, follow a sales opportunity from “lead” to “deal” and improve the efficiency of your marketing initiatives with integrated sales and marketing statistics.

Geniet van de mogelijkheden van CRM zónder de noodzaak van een aparte oplossing | Boltrics

Enjoy the possibilities of CRM without the need for a separate solution

When the communication with your customers highly depends on the data in your ERP system, Microsoft Dynamics can offer a solution. With the CRM module – standard available in Microsoft Dynamics – you have insight and the tools you need. And all of that seamlessly integrated with your logistics and financial processes. This allows you to focus on your core task: ensuring a positive customer experience.

Reduce the administrative burden. Record (tariff) agreements in one system

Chances are that you do not have one (fixed) price list, but work with specific price and discount agreements for each client. Prevent a complex integration process or a situation where your sales team must capture information in multiple systems. Bring all the data together in Microsoft Dynamics 365 Business Central and realize one single source of truth. Less administration. Less frustration. More sales.

CRM & logistiek dienstverlening | Boltrics

Navigate directly to:

The Sales tools

  • Manage your sales opportunities
  • Never miss a task again
  • Insight with graphs and dashboard

 

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The Marketing tools

  • Work with segments
  • Manage your campaigns
  • Measure your success

 

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The Service tools

  • Record interactions
  • Manage expectations with SLAs
  • Create a knowledge base

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The sales tools within Microsoft Dynamics

Manage your sales opportunities

Make the most of your activities with a structured approach and enable your sales team to excel with Microsoft Dynamics. Manage your sales cycles and segment these if desired by type of service or customer classifications. In addition, use the available data to identify which processes work best, where you have to adjust your offer and which potential assignment are in the pipeline.

Never miss a task again

Manage your time and keep control of the workload with tasks. For example, automatically create tasks using your opportunity cycles, see which tasks are overdue and record interactions.

Insight with graphs and dashboard

Easily compose a graph and segment information for more overview. This way you can easily create a reliable representation of sales performance. Add the dashboards to the role center, so you always have the information at hand.

The marketing tools within Microsoft Dynamics

Segment your contacts

A successful marketing campaign starts with a targeted audience. However, you do not want to spend hours on drafting a mailing list. Simply create a segment of your contacts based on the data in your system. Manually compiling a list of contacts becomes a task of the past.

Manage your campaigns

Get started with marketing campaigns and e-mailing, and increase the effectiveness of your activities. Link your campaigns to segments, discounts, offers, and your sales performance.

Measure your success

Make sure there is no doubt about the added value of your marketing campaigns. Use the data in Microsoft Dynamics, create reports and diagrams on both the costs and the successes of marketing campaigns.

The service tools within Microsoft Dynamics

Bring all relevant information together in one place

Record the contact details of the parties involved and know exactly who must be informed about the progress. Capture also the detailing of a report, such as the problem, cause, solution and (outstanding) actions. In addition, it is also possible to link related documents such as photos, CMRs, etc. to the report so that they are centrally available to colleagues and, if necessary, for the customer.

Register a notification from a document

Create a notification from a document: result, entry, shipment or forwarding. This way you know exactly which articles, orders and/or employees relating to a report.

Record interactions and appointments

Eliminate duplication and increase productivity. Record interactions with the parties involved and ensure that employees know what the status is. But also what communication has already taken place.

Manage expectations with SLAs

Avoid creating ambiguity about the agreements and ensure that your employees and customers are aware of the agreements. Register customer agreements through service level agreements. This way your customers know exactly when they can expect a response.

Streamline your internal incident registration

Forget the paper “to do” lists and integrate your internal notifications. This way you not only streamline the communication towards your clients but also towards your internal stakeholders.

Get insight into the possibilities for improvement

Is there a trend line observable? Analyze the progress with the extensive reporting options and give yourself the opportunity to implement structural improvements thanks to newly acquired insights.

Create a knowledge base

Register frequent reports and easily build a knowledge base. This means that recurring notifications can be handled in a standard repetitive manner. And as a bonus: new colleagues are up-and-running faster thanks to this knowledge base.

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The advantages at a glance:

  • Improved customer satisfaction
  • Focus on the right prospects
  • Gain insight into the expected turnover
  • A better understanding of the sales activities of your team
  • Better cooperation between sales, marketing and service
  • Always and everywhere available

Get your business under control with the CRM module of Microsoft Dynamics

Wondering if our CRM module would be the right fit for your business? Request a free demo to discover the possibilities.

Our

software

Our software is based on industry-wide input, so all logistic service providers can work with it perfectly!
3PL Dynamics

3PL Dynamics: software for logistic service providers in transport, storage and transhipment.

Nekovri Dynamics

Nekovri Dynamics: software voor service providers in

cold storage logistics.

Microsoft technology

Our software is based on Microsoft Dynamics 365 Business Central, the ultimate business solution for SMEs. Dynamics 365 Business Central is exceedingly flexible and offers the trusted look&feel of Microsoft, enabling your team to work with it comfortably and easily.
Microsoft’s development team works continuously on Dynamics 365 Business Central. New options in Dynamics 365 Business Central are also available in 3PL Dynamics and Nekovri Dynamics. Because our customers always work with the latest software release, they all benefit from the latest options Dynamics 365 Business Central has to offer.
Microsoft Dynamics NAV voor logistiek dienstverleners

all-in-one

FMS, WMS, TMS, Customs and Finance

In our software for logistic service providers, WMS, TMS and FMS are completey integrated. This makes the software a complete solution for logistics suppliers handling Warehousing, Transport and Forwarding, including the corresponding customs formalities.
As such you can track your consignments through the entire logistics process, and you enjoy continuous insight at both customer and consignment level.

Works
universally
On Premise Logistiek Dienstverlening
On premise

With the on premise variant the software is physically installed on your own server, be it at your offices, or externally with a data centre. The hardware is then managed by your own ITC department or by an external party. The software can subsequently be accessed within the organisation’s local area network (LAN).

Cloud Logistiek dienstverlening
In the cloud

If you would prefer your software ‘in the cloud’, then the software can be installed on a server somewhere in the ether that you link up with online, irrespective of your location. No additional worries about data & performance as ITC management is included in the monthly fee. Your ITC department manages the system purely at a functional level.

Hybride logistiek dienstverlening
Hybrid

Hybrid is a combination of cloud and on-site systems. For example: the logistics software is on-site and other software such as CRM online, Office365 and Power BI is in the cloud. Everything is fully integrated, meaning the users are unaware which environment they are working in. Moreover, the same log-in details are used for all systems.