Haven - freight forwarding

Order management TMS

In TMS order management it is a simple matter to specify transport requests and manage them, right up to and including invoicing. Planners, drivers and customers all have access to the same information in the TMS, so data need only be entered once. Paper shipment lists are a thing of the past. This provides both you and your customer with continuous insight into the status of transport requests and precludes unnecessary administrative transactions.

Entering TMS transport orders

In the TMS you enter orders to transport products from one location to the other, as well as any necessary details such as weight, format, product details etc. Pre-set routes/details such as via depot, via ferry or tunnel/bridge, collection, depot traffic, distribution etc., are automatically generated when an order is entered from A to B. If you use our integrated WMS then the transport requests automatically end up in the TMS as ‘to be scheduled transports’. Another option is to give your customers access to a unique customer portal where they can register transport requests.
Via (automatic) email messages the dispatcher and recipient receive information about the pertinent transport order.

Planning transport requests

As soon as transport requests and the corresponding routes are created, they are made available in the planning board for the planning department. Various routes, areas or activities are set out for the planner in question on a single overview.

Thanks to the real-time link between the TMS in the office and the onboard unit or the driver’s tablet/smartphone, the planning department has maximum insight into where vehicles are located, who is being delayed etc.

At all times the planner has insight into the costs & input/output ratio of a scheduled shipment and a planned shipment, and thus the pre-calculated margin. During execution this margin is adjusted by more or less hours/mileage.

Read more about shipment planning >>

Managing transport orders

As soon as transports have been scheduled the driver sees all the relevant data on their onboard unit or on the app on their smartphone or tablet. This provides them with all the necessary data onboard, without the need for any paper freight documents. As soon as the driver has delivered the goods, their terminal (tablet or smartphone) is updated, where necessary with the (digital) signature of the recipient. Moreover, if needed, the driver can also register potential losses and packaging. As such the dispatcher and planners have direct access to all relevant information.

Transport orders: ETA (expected time of arrival)

Because the driver updates the status of transport orders en route, and because the vehicle is hooked up to GP(R)S, each recipient (and/or dispatcher) has insight into the ETA of their goods, even if the shipment is delayed. This improves service levels and prevents the planning department being inundated with queries.

Invoicing for transport orders in TMS

When creating transport requests in TMS or WMS, the cost of a particular transport is (often) pre-determined (based on price lists, customer agreements, discounts, etc.).

As soon as the goods have been delivered by the driver an invoice can be automatically prepared in the TMS. Upon verification by the accounts department the invoice in question is either sent or the transport request is placed on a summary invoice together with other transport requests. Special route-related costs are easily added: waiting hours, repackaging costs, booking costs etc.

Read more about tariff agreements>>

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