Support
Our Support department is on hand to help. We strive to classify and process customer queries as promptly as possible. We are able to do so as follows:
Support department contact details:
Email: support@boltrics.nl
Telephone No.: +31 (0)318 742 550
- A support call always starts with an email. You can submit your query by email 24 hours a day, 7 days a week via support@boltrics.nl.
- When submitting a query please clearly specify the problem, outlining a suggestion as to how Boltrics can respond in order to fully grasp the problem.
- In our reply to your email we shall provide you with a reference number. Please safeguard this number for all subsequent communication in this matter.
We pledge to respond to your email within 8 working hours, by email or phone. The contract you agreed with Boltrics further outlines any other agreements made. It may be that we phone you to request remote access. To this end a support worker will ask you to start up the programme Teamviewer which will enable the remote access.
Click on the button ‘Teamviewer’ for remote access and then select export.
Escalation
Your account manager is your contact person for queries pertaining to products, pricing and our service provision. Boltrics endeavours to serve its customers to the best of its ability. Should you nonetheless experience a delay or should you wish to discuss our service provision, please contact your account manage on +31 (0)318 742 550.
Support portal
If preferred, access can be granted to our support portal. This is a protected environment where you can track the status of a reported issue. You can also retrieve resolved problems, where the support portal can be utilised as a knowledge source.
Urgent queries
If you have an urgent query please first send an email clearly outlining the issue. As soon as you have received the automated reply with your reference number, you can phone us during office hours on +31 (0)318 742 550. Where possible our support team shall initiate remote access.
Out of office hours support
An extensive out of office hours support contract is available upon request.
Terms & Conditions
In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.
Wishes
For changes in the set-up or adjustments in the software you can submit a request by email via request@boltrics.nl.
Appoint the details relating to the desired adjustment. After assessment, the Planning department will send you a budget proposal for the desired adjustment/change. After approval of this proposal, the implementation will be planned in in consultation with your organisation.