Is your software not functioning as before? That’s a shame, but luckily your are at the right address at our support department. Together with you, we try to classify and follow up your question as soon as possible. That way you can get to work as if nothing happened. Read along to quickly find a solution.
Before we can find the right solution, first we need to clarify the situation. By using this roadmap for the Windows client, you deliver an optimal description of your problem. That way we can offer you a solution a.s.a.p.
Our support department is happy to help with software that worked yesterday, but today not anymore. After you submit a support call, you will receive a response within 8 work hours via e-mail or phone. Further details you can find in the agreement you made with Boltrics. To deliver the best help possible, we might ask you to share your screen with us. For this, one of our colleagues will kindly ask you to start the program Teamviewer. With this program you then share your screen. Click on the button below for taking over your work space and choose execute.
Do you want to follow your notification? Then we can give you access to our support portal. In this secure environment, you can check the status of your reported questions. Besides that, you can find previsously solved issues here, so it is usable as a knowledge source.
Do you have an urgent issue? Describe it in detail in an e-mail to firstname.lastname@example.org. With the support number that you receive via an automated reply, you can directly call us during office hours. Next, one of our colleagues will assist you.
In its product support Boltrics adheres to the same terms & conditions as Microsoft. With our products we concur with Dynamics 365 Business Central’s Roadmap. As such, you can rest assured that the latest versions or functionality added by Microsoft is also available to you.
All of our colleagues try their best to make sure that your software works perfectly. Would you encounter a delay or like to discuss, then you can contact your account manager. This colleague is your conctact regarding products, prices and our service.
Are you looking for information about your WMS? Or would you like to know more about loading meters? Dig through the categories in our knowledge overview and find your answer.
Phone number: +31 (0)318 742 550